Frequently asked questions

Why use a 3PL provider?

A: It boils down to the expertise, technology and software. SAV offers all three, which will save you time and money.

How can SAV optimize shipping?

A: In addition to the above, we’re reliable and we bring more than three decades of experience. Give us a call and learn more.

How do you help minimize implementation time?

A: SAV can help you create a plan that works. It starts with an in-depth discovery process so we can develop a detailed plan with a timetable that works for you.

How does SAV tracking work?

A: All truckload/brokerage drivers use Macropoint, which is connected with our internal TMS. This allows you to access real-time updates on the location of your shipment. For LTL shipments, our site directly links to the carrier’s tracking page. Simply click on the hyperlink for real-time shipment tracking.

What custom pricing do you offer?

A: There are so many variables that come into play. Give us a call and find out if our services can meet your needs.

What happens if my freight shipment is damaged?

A: Contact us immediately to begin the claims process. All claims are between you and the carrier, but we are happy to facilitate. Keep in mind that each carrier has a different criteria for claims and claims processing. If you do file a claim through us, you will be required to use our standard claims form and adhere to our uniform claims process (see terms & conditions online). If you do not use the claims form and/or do not fully complete it, we cannot process the claim for you.

Who is the platform for?

A: Our system/platform was originally designed to accommodate true LTL shippers but now has the ability to provide partial TL and TL rates… There are companies of all types and sizes that have been using this platform to drive inbound, outbound, returns and special project freight and we’re finding more and more applications each and every day.

How does the platform work?

A: If you have ever booked a flight on the internet you already know how it works. You simply enter the basic criteria of your shipment, select the appropriate carrier (based on transit times and rates) and submit your shipment to our operations group.

Do these rates include current fuel charges?

A: Yes; the rates do include fuel but you MUST enter actual class to get an accurate rate.

How do you handle extreme length charges?

A: Extreme length charges can and may apply when any one piece of your shipment exceeds more than 12 feet of the trailer (flagpoles, railings, etc.). You must key in the “dims” of these pieces to arrive at current and accurate rates.

How do I figure out my freight class?

A: Freight class is determined by the National Motor Freight Traffic Association. Identifying class can be accomplished by purchasing a National Motor Freight Classification (nmfc) book or consulting the Savesystem Help Desk. NMFTA determines class of items by three major freight characteristics: density, value, and fragility of the commodity. Density has the biggest impact on class and the Savesystem Class Estimator uses density exclusively to help give you as accurate of an estimate as possible with limited data input. Freight class ranges from class 50 to class 500. The higher the class the more expensive per pound to ship. Common commodity extreme examples are: bricks (class 50), ping pong balls (class 500). Contrary to broad belief, most commodities are not at either extreme and land between class 60 and class 125.

Can I change or cancel shipment?

A: Yes – you can call our office directly or go into the tracking tab and cancel the shipment.

How do I know that my shipment went through?

A: You’ll receive an e-mail response that confirms your shipment AND the bill of lading is proof that we’ve received it. You can also check your order history and if you need absolute assurance that we’ve received your order you can go ahead and call us at 866-868-3230.

Do I have to use the BOL that has been generated?

A: Yes, you must use our BOL to ensure accurate tracking and billing. However, your own paperwork may still accompany the shipment.

How do trace and track my shipments?

A: You can use the pro# provided by the carrier and track your shipments on that carrier’s web site or call the SAV office for direct tracking assistance.