Plug into Value – Avoiding Costly Add-On Charges

As your 3rd party logistics partner we serve as the “liaison” between your company and the carriers you select through our platform.

Although the “rules of engagement” are fairly uniform throughout the industry, there are a number of exceptions that are oftentimes interpreted case-by-case and carrier-by-carrier. Below are the primary problem areas with their corresponding solutions. We can help you solve these PROBLEMS and avoid costly re-bills if you adhere to the SOLUTIONS below.


Regular freight shipments get re-classed and the carrier sends an amended bill with increased charges. Always use your commodities catalog. It can be found at the middle of your GET RATES screen and it has been populated with the appropriate NMFC freight classifications.
Shipments of “miscellaneous parts” get re-classed and the carrier sends an amended bill with increased charges. A recent NMFC ruling has mandated that “miscellaneous” parts shipments are a density based item, so you’ll need to click your TOOLS button use the on-board DENSITY CALCULATOR.
Carrier re-weighs the shipment and sends an amended bill with increased charges. Use a certified scale and arrive at a conservative weight that includes the weight of the pallet. It is easier to reverse these charges if you can provide us proof that you arrived at the weight with a certified scale.
Carrier adds an accessorial fee and sends an amended bill with increased charges. Use the MAP function on your CREATE BILL OF LADING page to help “classify” your delivery site. If you need a lift-gate at either the pick-up or delivery location, you’ll need to check the LIFT-GATE box and if you are sending it to a residence, you’ll need to check the RESIDENTIAL DELIVERY box or the carrier will do it for you.
Carrier refuses to pick up the shipment. This varies among the carriers but it is usually due to insufficient packaging. If/when in doubt it is a good practice to call the carrier to discuss packaging prior to pick-up.
Carrier cannot be relied on for late-in-the-day pick ups. Most carriers do whatever they can to accommodate your pick-up requests but you can help them help you by giving them as much advance notice as possible. If you are in the habit of scheduling late-day pick-ups you’ll need to communicate an extra day of transit time to your customer to allow for staging, loading and transit on the following business day.
Customer is angry (or disappointed) that the shipment did not deliver within the time you initially promised. It varies from carrier to carrier but estimated days of transit are accurate for the most part and virtually any residential and/or appointment-based deliveries will require an extra day. It is also wise to add an extra day of transit as a buffer for unforeseen weather or mechanical issues.